SHIPPING & RETURNS

ORDER PROCESSING

All SAINTS STILL SIN pieces are made to order. After your payment is confirmed, your order enters our processing queue. Orders are reviewed and approved before production begins.

Please allow up to 7 business days for initial order processing, before production and shipping. If additional time is required, we will contact you using the email provided at checkout.

Please review your selection, sizing, and delivery details carefully before placing an order.

WORLDWIDE SHIPPING

We offer international shipping to eligible destinations. Available delivery services and shipping charges depend on your location and order contents.

Shipping availability, applicable charges, and estimated delivery times will be displayed at checkout.

PRODUCTION & DELIVERY

Production begins after your order has been reviewed and released to our fulfillment partner. Production time is separate from the initial order-processing period.

Once production is complete, your order will be dispatched using an available shipping service. Delivery times vary depending on your destination, customs processing, and carrier conditions.

Shipping and delivery estimates are not guaranteed arrival dates. They do not include initial order processing or production unless explicitly stated.

Tracking details will be provided once they become available.

SHIPPING CHARGES

Shipping costs are determined by your delivery destination, selected shipping service, and order contents. The applicable charge will be displayed before purchase.

International shipments may be subject to import duties, taxes, or customs fees. Any applicable charges and responsibilities will be disclosed in accordance with local requirements.

RETURNS & EXCHANGES

As orders are individually prepared, we do not offer voluntary returns or exchanges for incorrect sizing, changes of mind, or personal preferences.

Please consult the size guide on each product page before ordering.

Any statutory withdrawal, cancellation, refund, or other consumer rights applicable to your purchase remain unaffected.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, incorrectly printed, or contains an incorrect item, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photos or videos where relevant.

Reporting an issue within 7 days of delivery helps us investigate it promptly with our fulfillment partner. This recommendation does not limit your legal rights.

We will review the issue and provide the remedy required by applicable consumer protection law.

LOST OR DELAYED PACKAGES

If your shipment has not arrived as expected, please contact customer support with your order number.

We will investigate the tracking information and coordinate with our fulfillment partner and the shipping carrier.

Please report suspected lost shipments promptly, preferably within 7 days after the estimated delivery date, to help us submit a timely carrier claim. This does not restrict your statutory rights.

ORDER CHANGES & CANCELLATIONS

If you need to request an order change or cancellation, please contact us as soon as possible.

Because orders enter preparation shortly after purchase, changes may become unavailable once production begins. Any cancellation rights granted by applicable law remain unaffected.

CUSTOMER SUPPORT

For assistance with shipping, returns, or order issues, please visit our Contact page.